Most Liked Positive Review
18 Months and Replaced At No Cost
I would have given it five stars if not for the failure after 18 months. Bought the original to replace the battery in a Mercedes S-Class vehicle. These vehicles require an enormous amount of power to keep all of the electronics operating at optimum efficiency. After 18 months the car started showing all kinds of gremlins, lights dimming, cd player going whacko, navigation system getting confused and lastly, the car not even turning over. Sometimes with these vehicles the battery may test good but doesn't maintain enough power to run all the electronics. Returned it to Advance Auto and after testing they discovered it had a bad cell. Got a replacement battery and am anxious to see how long that one last. This is by no means a knock on Advance Auto because they don't manufacture the batteries.
Most Liked Negative Review
Terrible Customer Service
The battery I'm sure was a fine battery, but the customer service I received was below expectation. I wound up returning the battery the same day because the lazy Spanish employee refused to install it. I went to your rivals right up the street O'rielly & showed the manager the receipt I received from advanced auto parts & not only did they price match it, they installed the battery without any issues.To add insult to injury, I witnessed a older lady come in during my transaction and ask to have a bulb that she purchased a day before from advanced auto parts & she was denied. In my opinion you guys have just opened at this location & should make some type of customer service retraining starting with the manager because she was standing right there. My question is, does Advanced Auto Parts stay in business by keeping customers or running then away? Never will return to this location EVER!!